Our Services & Procedures
If requesting repeat medications from the surgery, we would ask for at least 24 hours notice wherever possible. This enables us to ensure that we have your pet's medicines available and reduces the risk of you running out. In order to comply with strict dispensing laws, we must examine your pet every 6 months when on regular medication. Also where a licensed veterinary product has become available we must use this version despite any cost implications. We do provide this check at a reduced consultation rate, and in the case of flea and worming preparations, we provide a free nurse consultation.
Veterinary practices are governed by specific regulations on dispensing for animals, but we always aim to provide the best, most effective drugs available.
We also have the use of our own modern, up to date equipment, and regularly attend training courses, but as you can appreciate all this comes at a cost. We ask that all fees are paid at the time of treatment and accept all forms of payment including most credit and debit cards. We are also able to take payment over the telephone if you wish to pre-pay for items ordered. We are happy to discuss estimated costs for any treatments and services.
Pet insurance is increasingly important in reducing worry about any compromises on veterinary care. We do feel it is an important consideration since advances in diagnostic and surgical techniques and treatments available are leading to increasing costs, particularly when referrals to specialists are required. Our Pet Insurance Advisers will be happy to discuss pet insurance and help you find a policy that suits your needs.
Whilst the practice can arrange home visits, we feel that in most cases it is in the animal's best interests to attend the surgery. We have found from experience that we can carry out a more thorough examination at the surgery and many pets are less stressed here, rather than having 'their territory' invaded at home. If you have difficulty with transport, handling your pet or are worried that your pet is too sick to move please telephone the surgery for advice