COVID-19 – Remote Consultation

Our Remote Consultation Service allows our veterinary team to assist clients when we’re not able to provide care and treatment in the surgery.  This is particularly important during the current COVID-19 situation.  

How does it work?

Please contact our reception team and we can provide more detail about the service and discuss the best way to offer a consultation.

1. Please call the practice on 0161 483 1794. Our receptionist will take some information and decide what is the best way to manage your request.
2. A further telephone triage appointment with a nurse may be required
3. You will be asked to pay for the consultation at the time of booking; by paying for this you will have agreed to proceed with the consultation. Contact details will also be checked by the receptionist. 
4. Prior to any video or phone consultation we may ask you to send still or video images of your pet by e-mail 
5. You will be contacted as soon as a vet is available to discuss you concerns about your pets health on the phone number provided

Following professional guidance from the Royal College of Veterinary Surgeons (RCVS)

To offer this service we have engaged with the RCVS on the current Medicines Act. In the circumstances of the coronavirus outbreak, some relaxation of these rules are permissible, such as when an owner must remain isolated at home or where treating a pet in practice is not practical and no reasonable alternative is available. Under these circumstances a video consultation may be appropriate.

Remote Consultation Service terms and conditions

1. Our vets will be able to give general advice, help monitor and update treatment for pets already under our care. We may be able to provide veterinary attention to new cases where no other more suitable arrangements can reasonably be made. Depending on the individual circumstance of any request – the final decision to conduct a video consultation will be made by the practice.
2. The Remote Consultation Service can only be booked once our team agree it is appropriate to do so. In the first instance you must call the practice, where the options available will be discussed with you. Any agreed remote consultation must be pre-booked and is subject to availability.
3. Fees will be charged in line with our standard consultation fee. Payment will be taken prior to the remote consultation Payment for any further treatments or medication will be taken after the consultation. You will need to call the practice to agree how medication can be obtained